- General Information
- Manufacturer
- Zebra Technologies Corporation
- Manufacturer Website Address
- http://www.zebra.com/ap/en.html
- Brand Name
- Zebra
- Service Name
- OneCare Essential with Comprehensive Coverage - Renewal
- Product Type
- Service
BASIC ASSURANCE
This core service offering provides the assurance you need across all your products, going beyond standard warranty providing:
- Comprehensive coverage - if it's broken, we fix it
- Covers accidental damage, plus normal wear and tear
- 8x5 local time live-agent support
- 3-day repair turnaround time
- Access to restricted software
- Device Diagnostics for mobile computers
- VisibilityIQTM OneCare® cloud-based view for mobile computers and scanners provides visibility to repair, case management and LifeGuardTManalytics reports
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Labour
- Service Description
- 8x5x3 Business Day
- Provided Support
- Accidental Damage Protection
- Online Return Material Authorization (RMA)
- Repair
- Assessment
- Online Support Tools Access
- Commissioning
- Software Upgrade
- Phone Support
- Wear & Tear
- Service Response Time
- 3 Business Day - Repair
- Service Duration
- 2 Year
- Product Supported
- Zebra TC70XX